What information does the Service Monitor tool provide?

It provides motor positions in percentage, oscillation cycles, current monitor status, and fault diagnostics for each motor. This helps with troubleshooting and servicing the Flex Monitor.

How do I search for repair or service information for my TFT product?

Use the search bar at the top of the page to find repair guides, troubleshooting tips, and service instructions by product name or keyword.

Where can I find support for ordering engraved or colored parts?

You can browse our articles on engraving, colored grips, and customizations or contact our Inside Sales team for assistance.

How do I service a Flex monitor using the SmartPlex app?

Q: How do I service a Flex Monitor using the SmartPlex App?

In the SmartPlex App, go to the Monitor Hub and select Service Monitor. You'll see motor percentage, general information, and motor status to help diagnose or service the Flex Monitor.

The TFT SmartPlex App provides built-in tools to help you service and diagnose issues with your Flex Monitor. By using the Service Monitor function within the app, you can view real-time performance data and check motor status, all from your connected device.

Step-by-Step Instructions

Open the Monitor Hub
- Ensure the monitor is connected.
- Select Service Monitor from the Monitor Hub interface.
Review Motor Percentage
- Displays the position of the horizontal, vertical, and nozzle motors.
- 50% represents halfway travel.
- As you move the controller, these percentages update live.
Check General Information
- Shows:
  - Total oscillation cycles completed.
  - Monitor status (e.g., parked, oscillating, or parking).
- Useful for relaying system data to truck or installation teams.
Analyze Motor Status
- Each motor has a dropdown with detailed diagnostics.
- View:
  - Operational data
  - Any faults or programming stop issues
- Faults will be flagged here for easier troubleshooting.

How do I service a Flex monitor using the SmartPlex app?

Use the TFT SmartPlex App to quickly diagnose and service your Flex Monitor. This guide walks you through how to access real-time motor data, monitor status, and identify potential issues using built-in service tools within the app.

Step-by-Step Instructions