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How do I service a Flex monitor using the SmartPlex app?

Use the TFT SmartPlex App to quickly diagnose and service your Flex Monitor. This guide walks you through how to access real-time motor data, monitor status, and identify potential issues using built-in service tools within the app.

The TFT SmartPlex App provides built-in tools to help you service and diagnose issues with your Flex Monitor. By using the Service Monitor function within the app, you can view real-time performance data and check motor status, all from your connected device.

Step-by-Step Instructions

  1. Open the Monitor Hub

    • Ensure the monitor is connected.

    • Select Service Monitor from the Monitor Hub interface.

  2. Review Motor Percentage

    • Displays the position of the horizontal, vertical, and nozzle motors.

    • 50% represents halfway travel.

    • As you move the controller, these percentages update live.

  3. Check General Information

    • Shows:

      • Total oscillation cycles completed.

      • Monitor status (e.g., parked, oscillating, or parking).

    • Useful for relaying system data to truck or installation teams.

  4. Analyze Motor Status

    • Each motor has a dropdown with detailed diagnostics.

    • View:

      • Operational data

      • Any faults or programming stop issues

    • Faults will be flagged here for easier troubleshooting.