How do I replace the cartridge in the CrewProtect 20?

Press the two tabs on either side of the cartridge and pull it out. Insert the new cartridge with the RFID sensor at the bottom, push until it clicks, and power the unit back on. A steady blue light confirms it's working.

What does it mean if the blue light doesn't turn on after replacing the cartridge?

It may mean the RFID sensor was installed incorrectly. Remove the cartridge, verify the RFID tag is facing down, and reinsert it until it clicks. Try powering the unit back on.

How do I search for repair or service information for my TFT product?

Use the search bar at the top of the page to find repair guides, troubleshooting tips, and service instructions by product name or keyword.

Where can I find support for ordering engraved or colored parts?

You can browse our articles on engraving, colored grips, and customizations or contact our Inside Sales team for assistance.

How do I replace the filter on my CrewProtect Mini?

The CrewProtect 20 uses a replaceable cartridge located on the back side of the unit. Unlike the larger CrewProtect 100, this version has a simpler design and requires no tools to replace the cartridge. Proper installation ensures that the unit’s onboard RFID sensor activates the system.

Step-by-Step Instructions

Power Off the Unit (Recommended)
- While not strictly necessary, powering down the unit before handling is a good practice to avoid false sensor readings.
Remove the Old Cartridge
- Locate the two tabs—one on each end of the cartridge.
- Press both tabs in and gently pull the cartridge straight out.
- Dispose of the used cartridge as regular trash.
Unpack the New Cartridge
- Remove the cartridge from its packaging.
- Locate the RFID sensor tag (typically indicated by a label or embossed section).
Install the New Cartridge
- Orient the RFID tag toward the bottom of the unit.
- Insert the cartridge and push until you hear it click into place.
Power On and Verify
- Turn on the unit.
- All lights should flash briefly, followed by a steady blue light, which indicates successful RFID recognition and normal operation.

Troubleshooting

Blue light not showing?
Remove and reinstall the cartridge, ensuring the RFID tag is at the bottom.
If the issue persists, contact TFT Technical Support via the Learning Hub.